HOW IS OUR CUSTOMER SERVICE?

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DELIVERY POLICY

We understand that getting your pet's products quickly is very important to you and therefore we make every effort to process and fulfill your order as fast as possible.

We deliver our products within Umm Al Quwain and Ajman through our professional in-house logistics team.
Orders to other Emirates will be delivered by a courier company.

IMPORTANT NOTICE: Deliveries to other Emirates can take up to 3 - 5 working days to be delivered.

Delivery Charges:

G Five offers FREE delivery in Umm Al Quwain (UAQ) and Ajman.

For deliveries to all other Emirates, we charge a delivery fee of AED25.00

Delivery locations, days and schedule:

Deliveries to UAQ and Ajman

7 days a week, Monday to Sunday - provided all items are available in stock:
Generally, we offer next day delivery, 7 days a week.
In case an item you have ordered is out of stock, we will inform you of any delays in your delivery.
Only orders with a clear and full delivery address will be processed. If you provided the wrong delivery address by accident, please get in touch with us to update your delivery details.

Deliveries to Other Emirates:

Dubai/Sharjah/Abu Dhabi/Al Ain: Tuesday & Thursday - delivery to be expected 2-5 days after order is placed.
RAK: Wednesday - delivery to be expected 2-3 days after order is placed.
Fujairah: Wednesday & Saturday - delivery to be expected 2-5 days after order is placed.

HOLIDAY DELIVERY SCHEDULE

In the event of a public holiday (Eid holidays, Christmas, National Day etc.) deliveries might be delayed:

There will be a delay in deliveries over public holidays.
Deliveries will be scheduled for the next business day.
We do apologize for any delays. Please plan your orders over public holidays accordingly.

Payment Options

At G Five we understand that the safety of your personal information is extremely important. We use all the security tools at our disposal to protect your personal data and your credit card information from unauthorized access.

We currently offer the following forms of payment:

Cash/Card on Delivery
Online Credit Card Payment (Visa and MasterCard)
We only accept AED currency as payment option for both cash on delivery and credit card payment.
If payments are not received prior to delivery, G Five holds the right to cancel or reschedule deliveries.

Receiving of your Package

If you know you might not be available to receive your delivery, please leave details in the comments box upon placing your order where you would like your order to be left. Please note that for cash-on-delivery orders we cannot leave your package unless it has been paid for.

RETURNS, REFUND & EXCHANGE POLICY

Refund / Exchange Policy:

We will happily refund or exchange any item that has been received in a damaged state or that has been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).
If you find you received a damaged or defect product, please take the photographic evidence within 48 hours of receiving the damaged/defected product & email us at info@gfive.ae
Product must be presented to us before we can proceed with our return policy.
We will accept return / exchange requests within 14 days from the date of receipt of your item. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept return / exchange for the following items:

Items on Sale (Unless Defected/Damage)
Opened / Used Pet Treats & Pet Food Products (Unless Defected/Damage)
Used / Damaged Pet Accessories
Items without original tags or damaged tags

Refund/Exchange (delivered items):

Once your request has been approved, we will let you know the earliest possible date/time that we can arrange the product pick up.
This service is free of charge.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return is approved.
If approved, the money will be refunded through gift vouchers which you can use for payment on your next order OR item exchanged and delivered at no extra costs.

Cancellation Policy & Refund (undelivered items):

Customers can cancel their order at any point unless the order is already out for delivery, in which case, please refer to our refund policy.
If the purchase was made online, a refund will be made back to the customer’s credit card.
Please allow for up to 45 days for the refund transfer to be completed - time of refund processing depends on the issuing bank of the credit card.
Full refund is only applicable for orders that are not out for delivery yet.

Out of Stock Items:

Should any of the products you have ordered be out of stock, refund will be processed through the payment channel.
Please allow for up to 45 days for the refund transfer to be completed - time of refund processing depends on the issuing bank of the credit card.
Alternatively, we can offer you a voucher for the same value to use at a later stage for future purchases.

If you would like to make a return / exchange, please get in touch with us on info@gfive.ae or send us a what's app message on +971 54 347 7011.

TERMS AND CONDITIONS

Terms and Conditions (T&C)

"G FIVE PET SUPPLIES LLC" maintains the www.gfive.ae Website ("Site").
All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
"United Arab of Emirates is our country of domicile" and stipulates that the governing law is the local law.
We accept cash on delivery and credit card payments. Accepted credit cards are Visa and MasterCard as well as American Express. We only accept and trade in AED / UAE Dirham. No other currencies accepted.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholders must retain a copy of transaction records and Merchant policies and rules.
The user is responsible for maintaining the confidentiality of his account.

Modification to Services and Prices

Prices for our Products / Services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Product / Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service / Product.

Errors, Inaccuracies, Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PRIVACY POLICY

This policy applies only to activities gfive.ae engages in on its website and does not apply to gfive.ae activities that are "offline" or unrelated to the website.

gfive.ae collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the gfive.ae website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the gfive.ae website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to gfive.ae, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

1. USE AND DISCLOSURE OF INFORMATION.

Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

When visiting gfive.ae you may be asked to disclose information about yourself (name, contact, details, physical address, information about your pet). We may also collect the information you have uploaded to our website, social media or email sent directly to us. This will also apply to the use of our mobile services, including information about location, performance data about your device, carrier, IP address, mobile payment methods – as examples.

gfive.ae will use your information to help you better navigate and access gfive.ae. If you have questions about your privacy preferences, please email us as we will assist you directly.

Your information may be used by us to contact you about your views on the purchase orders or newsletter subscription and to notify you about important changes.

You have agreed (unless otherwise indicated) to allow us to contact you about services we think may be of interest to you, by SMS, email or call.

Unless indicated otherwise, you agree for us to share information with third parties, in order for us to let you know about goods and services that may be of interest to you.

If you do not want your personal information to be disclosed at any time, you can email us to let us know your revised preferences.

If you submit comments or feedback about our subscription service or website, you are consenting for us to use these comments as marketing or advertising material. However, we will only identify you by your first name, and the name of your registered city.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

COOKIES: Cookies are small bits of data cached in a user’s browser. Gfive.ae utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered. Gfive.ae may use non-personal "aggregated data" to enhance the operation of our website or analyze interest in the areas of our website. Additionally, if you provide gfive.ae with content for publishing or feedback, we may publish your username or other identifying data with your permission. gfive.ae may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. gfive.ae may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if gfive.ae files for bankruptcy, or there is a transfer of the assets or ownership of gfive.ae in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

2. SECURITY

Gfive.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, gfive.ae cannot guarantee the security of any information that is disclosed online.

Gfive.ae does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the gfive.ae website or services, and gfive.ae requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, gfive.ae does not knowingly distribute personal information regarding minors under the age of 18.

3. OTHER WEBSITES

Gfive.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

4. MODIFICATIONS OF THE PRIVACY POLICY

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

6. YOUR CONSENT

By using our site, you consent to our website privacy policy.

7. CONTACT

If you have any questions, comments or queries to our privacy policy please get in touch with us on info@gfive.ae and we will happily answer all your queries.

ONLINE SHOP

COMPANY INFO

CUSTOMER SERVICE

CONTACT

G Five Pet Supplies

Shop 8, Al Rawda Building,

King Faisal Road,

Umm Al Quwain,

United Arab Emirates

+971 54 347 7011

janine@gfive.ae